ADAM, Baharudin; 						WAHYUNI, Sri.
 Pengembangan strategi bersaing dalam meningkatkan mutu layanan klaim.
<strong>Jurnal Riset Perbankan, Manajemen, dan Akuntansi</strong>, [S.l.], v. 3, n. 1, p. 1-14, jan. 2019.
ISSN 2541-6669.
Available at: &lt;<a href="https://jrpma.sps-perbanas.ac.id/index.php/jrpma/article/view/37" target="_new">https://jrpma.sps-perbanas.ac.id/index.php/jrpma/article/view/37</a>&gt;. Date accessed: 22 july 2026.
doi: <a href="https://doi.org/10.56174/jrpma.v3i1.37">https://doi.org/10.56174/jrpma.v3i1.37</a>.